Amdocs, the telecoms software company that quietly powers billing and customer systems for many of the world's largest carriers, is preparing one of its biggest workforce reductions in years. Reports from CTech and Ynetnews indicate the company plans to cut around 3,000 jobs, roughly 7 to 10% of a global workforce of about 29,000, with hundreds of the losses falling in Israel. Amdocs has said the processes are still under review and has not confirmed specific figures.
A new chief executive's reorganisation
The cuts are tied to a sweeping reorganisation under Shimie Hortig, who became chief executive at the end of March 2026 after the retirement of Shuky Sheffer, who had led the company for about eight years. Hortig is centralising the company's artificial intelligence work into a single new division and flattening the structure, a move Amdocs frames as making it a more flexible and less hierarchical business while adapting its work processes to the AI era and to shifting customer demands.
Part of the June wave
Amdocs is not acting in isolation. During the week ended June 10, it led the tech sector's layoff count, part of a year in which AI has become the single most cited reason for job cuts. For Amdocs specifically, it would mark a fourth straight year of reductions, suggesting the AI restructuring is accelerating a contraction that was already under way rather than starting one.
What it signals for workers
The case is a reminder that the reorganisation around AI reaches well beyond the headline grabbing frontier labs and consumer tech giants. Enterprise software firms that sit deep in the plumbing of other industries are reshaping themselves too, concentrating talent in AI build and deployment while thinning the layers around it. For employees, the pattern is familiar: the work that survives clusters around designing and running the automation, and the functions seen as overhead are reorganised first.
